Case Manager/Service Coordinator

Employer: ChooseWell Communities

Job Description

Primary Purpose: Provides case management or service coordination services to participants of ChooseWell Communities, promotes participants’ independence in performing activities of daily living, and empowers participants to manage their symptoms. Typically completes work independently, in accordance with instructions, policies and procedures, previous training, and accepted practices, but consulting regularly with the Executive Director on particularly complex or otherwise challenging situations.


  • Conducts and documents comprehensive assessment of each participant and participant’s needs.
  • Participates in developing each participant’s service plan, consistent with assessment.
  • Arranges for delivery of needed services for each participant, as identified in assessment.
  • Assists each participant in accessing needed services through, for example, referrals or linkages.
  • Monitors participant progress by making referrals, tracking participant appointments, performing follow-up on services rendered, and performing periodic reassessments of the changing needs of each participant.
  • Performs advocacy activities on behalf of each participant (e.g., writing letters to expedite entitlement payments, encouraging participant or family members to advocate on own behalf).
  • Prepares and maintains case records documenting contacts, services needed, reports, & each participant’s progress, etc., in accordance with CWC and regulatory standards.
  • Provides case consultation (i.e., consulting with service providers/collaterals in determining participant’s status and progress).

Working hours are Monday-Friday, 9:00 am-5:00 pm, with a flexible working schedule based upon need. Excellent benefits.

Salary Range: < $35,000

Job Requirements:

Education and Experience:

~ At least one year of experience in the non-profit sector.
~ Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or felated field.
~ Completion of state-required case management/service coordination course within six months of date of employment.
~ At least one year of full-time employment experience post Bachelor’s working with substance abuse population (with direct daily contact) in a human service setting. With a relevant Master’s degree, no experience required.
~ Possess a valid driver’s license, clean driving record, applicable car insurance, and access to an insured vehicle. The employee is required to use their personal vehicle and must be willing to travel to various locations to perform the abovementioned duties.

How to Apply:

To apply, submit a resume to Monet Becker, Executive Director of ChooseWell Communities, at

For details about ChooseWell Communities, please visit our website at