Community Relations and Development Director

Employer: The Salvation Army

Community Relations and Development Director

Job Code: 1988
Community Relations and
Development Director
Employee Name:

Community Relations and Development

Louisville Area Command

Job Family:


Reports to:
Area Commander

Direct Reports:
Grant Writer
Donor Relations and Records Mgr
Resource Development/Special Events Mgr
Dir of Volunteer Services

Revision Date:

Job Summary:

  • Strategically plans, implements and oversees the Community Relations and Development team and function for the Area Command, including donor communications and cultivation (direct marketing); print, broadcast and social media (Community Communications); special events, United Way, Advisory Organizations(interaction at Area Commander’s direction).
  • Raises funds through major gifts generated from individuals, corporations and foundations for a designated Area Command. Develops and nurtures a Donor Portfolio and Moves Management Plan and maintains accurate and timely donor records in Interchange.
  • Establishes and maintains effective donor relationships and communication. Serves as liaison to Advisory Organization members as well as other Development staff at the Area Command, and Divisional level in order to achieve development goals. Must be or become passionate about the Mission of The Salvation Army, and clearly state personal commitment to and alignment with it.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Personal Donor Fund-Raising Goals And Responsibilities (45%)

  • Works to raise monies and meet the prescribed goals as determined and approved by the Area Commander;
  • Aggressively develops and nurtures a portfolio of donors (Donor Portfolio) and prospective donors including individuals, foundations and corporations in the Area Command.
  • Completes, implements, and adjusts a specific, individualized, deliberate plan for every donor and prospective donor on the Donor Portfolio with the aim of new and/or increased giving to the mission of The Salvation Army
  • Responds to inquiries and communications from donors, officers, Advisory Organization members, the Area Commander, Divisional development (CRD) staff in a timely, professional and appropriate manner.
  • Manages and ensures the use of Interchange; for the input of donor information and contact reports into Interchange regularly

Long-Term Development & Planning Responsibilities (20%)

  • Researches, writes and places proposals and applications for funding with individuals, foundations and corporations and/or ensures same
  • Works to implement and successfully complete and implement CRD strategic plan as prescribed by the Area Commander, focusing on Donor Care; Team Care; Professional Growth; and Production.
  • Establishes and implements a Ministry Profile for each corps, service center, program and service as assigned.
  • Directs and ensure implementation of engaging and meaningful donor recognition programs, inclusive of all levels and forms of giving; utilizing command, divisional, and territorial best practices as appropriate.
  • Actively seeks, identifies, and secures sponsors for special or annual events and programs; ensuring appropriate giving levels and recognition are met.

Leadership Responsibilities (20%)

  • Works closely with the Area Commander to determine local funding needs and program and services offered for presentation to donors and prospective donors.
  • Works closely with the Advisory Organizations (Boards, Councils, Committees and Women’s Auxiliary, (as available)) to ascertain potential and current funding sources; community and business leaders and influencers, and faith based opportunities.
  • Meets regularly with Advisory Organizations (Boards, Councils, Committees and Women’s Auxiliary to present current Command needs, opportunities, and to celebrate successes.
  • With the guidance and approval of the Area Commander, translates the Area Command program and services vision into funding needs and effectively communicates same to CRD Team.
  • Ensures CRD Team’s use of Interchange
  • Ensures CRD Team’s professional growth
  • Ensures CRD Team’s attainment of production goals

Daily Administration & Management Responsibilities (15%)

  • Provides direct (day-to-day) supervision of the CRD Department office manager.
  • Represents The Salvation Army professionally and appropriately in a variety of settings and events. Records such representations in Interchange.
  • Attends and participates in the Territorial Development Conference or other assigned and approved development conference.
  • Works to ensure that all presentations, proposals, applications, and both oral and written communications meet the language standards expected and are in compliance with Salvation Army policies and procedures, and, are in compliance with local, state, and federal regulations.
  • Ensures entry of donor data for the assigned Donor Portfolio, including donor contact, gift, communications and planning information into Interchange. Donor data entry must follow the approved Business Rules, Policies and Procedures for Interchange.

Other Responsibilities:

  • Performs other duties as assigned.

Materials and Equipment:

  • General Office Equipment Personal Computer

Knowledge, Skills and Abilities:

  • Knowledge of current principles and practices of individual, corporate, and foundation fund-raising and communication techniques.
  • Knowledge of donor records management and administration as well as data and trend analysis.
  • Knowledge of the principles and practices of public relations.
  • Ability to research, solicit, and secure funds from individual, corporate, and foundation relationships in accordance with established Salvation Army practices and policy, established personal goals and in compliance with The Salvation Army’s policies as well as local, state, and federal legislation.
  • Ability to build and maintain effective working relationships with the development team at the local, divisional, and territorial levels of the organization.
  • Ability, with a proven track record, on successful leadership of a Community Relations and Development Team.
  • Ability to motivate, manage, mentor and celebrate each individual of the Team, to their fullest capacity.
  • Ability to build and maintain effective donor relationships.
  • Ability to maintain accurate and up-to-date donor records in Interchange.
  • Ability to interpret and apply The Salvation Army policies, and local, state, and federal laws as they relate to fund raising.
  • Ability to maintain the security and accountability of donated assets.


Education and Experience

  • Bachelor’s degree from an accredited college or university in Business Administration, Marketing or a field related to the goals of the Resource Development Department, and
  • Three years major gift fund-raising experience,
  • or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.


  • Valid State Driver’s License

Physical Requirements:

  • Manual dexterity
  • Ability to sit, walk, and stand on a frequent change basis in order to perform the duties of this position.
  • Ability to lift objects weighing between 25-50 lbs.
  • Ability to travel throughout the command’s area of responsibility on a regular basis to work with donors/prospects, and professionals in the communities.
  • Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts with noise, dust, dirt, and the like.

Working Conditions:

  • Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts with noise, dust, dirt, and the like.

Statement of Purpose
This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Interested applicants can apply at this link: