Emergency Shelter Resident Advocate

Employer: Center for Women & Families

Job Description

OVERVIEW: The Emergency Shelter Resident Advocate (ESRA) is responsible for supporting the essential daily living needs of individuals experiencing homelessness due to intimate partner violence or sexual assault in a 24/7 emergency shelter. They actively assess the needs of the shelter community while managing a caseload of clients working toward self-directed goals, under direct supervision. They are empathetic, client-centered, collaborative, and professional with the individuals we serve.


Direct Client Services: Provide crisis intervention, safety planning, case management, counseling, de-escalation, transportation, advocacy, information, referrals and supportive services to:

  • Guide weekly client-centered sessions and aid clients in identifying immediate needs and viable goals.
  • Complete weekly case plans, bi-weekly assessments, and transition plans.
  • Provide individual and/or group psycho-education on power-based violence dynamics.
  • Conduct intakes, exits, agreements, and conflict resolution.
  • Support shift lead, groups, walk-in clients, child enrichment, pet needs, and shelter space readiness.
  • Assist with client desk, call center, and hospital advocacy coverage as needed.
  • Engage volunteers and community partners.

Documentation: Document prompt and timely interactions with clients and other relevant activities to examine program goals and outcomes and support continuous improvement, including the following tasks:

  • Maintain daily written, verbal, and electronic communication.
  • Record client interactions in appropriate databases.
  • Participate in grant performance submissions.
  • Collaborate with program staff on clients entering emergency shelter.

Emergency Shelter Team/Centerwide Initiatives: Engage as an active contributor to Emergency Shelter and Centerwide initiatives, including the following tasks:

  • Engage in bi-weekly supervision and coaching with direct supervisor.
  • Participate in shadowing with supervisor and director.
  • Participate in peer to peer shadowing with co-workers.
  • Participate in team and agency meetings as required.
  • Provide Harm Reduction Model of Care.
  • Attend required trainings and participate in continuing education opportunities and in-services.
  • Participate in conflict resolution with peers and clients as needed.
  • Coordinate with community partners (i.e., law enforcement, CPS, JCPS, VOA, The Coalition for the Homeless) to promote positive relationships. Communicate any challenges to the director for follow-up.
  • Provide Emergency Shelter program orientation to new hires, volunteers, and interns.

Salary Range: < $35,000

Job Requirements:

Education: Bachelor’s degree. A minimum of 3 years of experience in a related field may be substituted for a degree.


•     Understanding of the impacts of trauma

•      Active listening skills

•      Interpersonal skills

•      Confidence in decision making

•      Ability to remain calm during challenges

•      De-escalation skills

•      Ability to communicate effectively, both verbally and in writing

•      Ability to identify problems and offer creative solutions

•      Organizational skills

•      Developed sense of empathy

•      Critical thinking skills

•      Organizational skills

•      Ability to facilitate cooperation among individuals and groups

•      Ability to set and maintain boundaries


  • Must have a valid driver’s license and maintain a driving record that meets CWF automobile insurance requirements.
  • Fluency in languages other than English are a plus.

How to Apply:

Please apply here.