OVERVIEW: The Emergency Shelter Support Advocate (ESSA) is responsible for supporting the essential daily living needs of individuals experiencing homelessness due to intimate partner violence or sexual assault in a 24/7 emergency shelter. They actively assess the needs of the shelter community, ensuring client, staff, and building safety with minimal direct supervision. They are empathetic, client-centered, collaborative, and professional with the individuals we serve. RESPONSIBILITIES: Direct Client Services:
- Provide crisis intervention, safety planning, counseling, de-escalation, transportation, advocacy, information, referrals and supportive services to aid clients in identifying immediate needs and determining viable next steps.
- Conduct intakes, exits, agreements, and conflict resolution.
- Support shift lead, groups, walk-in clients, child enrichment, pet needs, and shelter space readiness.
- Assist with client desk, call center and hospital advocacy coverage as needed.
- Engage volunteers and community partners.
Documentation: Document prompt and timely interactions with clients and other relevant activities to examine program goals and outcomes and support continuous improvement, including the following tasks:
- Maintain daily written, verbal and electronic communication.
- Record client interactions in appropriate databases.
- Collaborate with program staff on clients entering emergency shelter.
Emergency Shelter Team/Centerwide Initiatives: Engage as an active contributor to Emergency Shelter and Centerwide initiatives, including the following tasks:
- Engage in monthly supervision and coaching with direct supervisor.
- Participate in shadowing with supervisor and director.
- Participate in peer to peer shadowing with co-workers.
- Participate in team and agency meetings as required.
- Provide Harm Reduction Model of Care.
- Attend required trainings and participate in continuing education opportunities and in-services.
- Participate in conflict resolution with peers and clients as needed.
- Coordinate with community partners (i.e., law enforcement, CPS, JCPS, VOA, The Coalition for the Homeless) to promote positive relationships. Communicate any challenges to the director for follow-up.
Salary Range: < $35,000
Education: Bachelor’s degree. A minimum of 3 years of experience in a related field may be substituted for a degree.
- Must have a valid driver’s license and maintain a driving record that meets CWF automobile insurance requirements.
- Fluency in languages other than English are a plus.
How to Apply: