Emergency Shelter Support Advocate (2nd Shift)

Employer: Center for Women & Families

Job Description

OVERVIEW: The Emergency Shelter Support Advocate (ESSA) is responsible for supporting the essential daily living needs of individuals experiencing homelessness due to intimate partner violence or sexual assault in a 24/7 emergency shelter. They actively assess the needs of the shelter community, ensuring client, staff, and building safety with minimal direct supervision. They are empathetic, client-centered, collaborative, and professional with the individuals we serve. RESPONSIBILITIES: Direct Client Services:

  • Provide crisis intervention, safety planning, counseling, de-escalation, transportation, advocacy, information, referrals and supportive services to aid clients in identifying immediate needs and determining viable next steps.
  • Conduct intakes, exits, agreements, and conflict resolution.
  • Support shift lead, groups, walk-in clients, child enrichment, pet needs, and shelter space readiness.
  • Assist with client desk, call center and hospital advocacy coverage as needed.
  • Engage volunteers and community partners.

Documentation: Document prompt and timely interactions with clients and other relevant activities to examine program goals and outcomes and support continuous improvement, including the following tasks:

  • Maintain daily written, verbal and electronic communication.
  • Record client interactions in appropriate databases.
  • Collaborate with program staff on clients entering emergency shelter.

Emergency Shelter Team/Centerwide Initiatives: Engage as an active contributor to Emergency Shelter and Centerwide initiatives, including the following tasks:

  • Engage in monthly supervision and coaching with direct supervisor.
  • Participate in shadowing with supervisor and director.
  • Participate in peer to peer shadowing with co-workers.
  • Participate in team and agency meetings as required.
  • Provide Harm Reduction Model of Care.
  • Attend required trainings and participate in continuing education opportunities and in-services.
  • Participate in conflict resolution with peers and clients as needed.
  • Coordinate with community partners (i.e., law enforcement, CPS, JCPS, VOA, The Coalition for the Homeless) to promote positive relationships. Communicate any challenges to the director for follow-up.

Salary Range: < $35,000

Job Requirements:

Education: Bachelor’s degree. A minimum of 3 years of experience in a related field may be substituted for a degree.


  • Understanding of the impacts of trauma
  • Active listening skills
  • Interpersonal skills
  • Confidence in decision making
  • Ability to remain calm during challenges
  • De-escalation skills
  • Ability to communicate effectively, both verbally and in writing
  • Ability to identify problems and offer creative solutions
  • Ability to set and maintain boundaries
  • Organizational skills


  • Must have a valid driver’s license and maintain a driving record that meets CWF automobile insurance requirements.
  • Fluency in languages other than English are a plus.

How to Apply:

Apply here.