Emergency Shelter Support Advocate – Coordinating HIV/IPV Services (Part-Time)

Employer: Center for Women & Families

Job Description

OVERVIEW: The Emergency Shelter Support Advocate (ESSA) is responsible for supporting the essential daily living needs of individuals experiencing homelessness due to intimate partner violence and/or sexual assault in a 24/7 emergency shelter. With a lens on the intersection of intimate partner violence and HIV risk among women, they actively assess the needs of the shelter community, while supporting the implementation of the Office on Women’s Health (OWH) project goals, under direct supervision. They are empathetic, client-centered, collaborative, and professional with the individuals we serve.


Direct Client Services:

  • Provide crisis intervention, safety planning, counseling, de-escalation, transportation, advocacy, information, referrals, and supportive services to aid clients in identifying immediate needs and determining viable next steps.
  • Conduct intakes, exits, agreements, and conflict resolution.
  • Support shift lead, groups, walk-in clients, child enrichment, pet needs, and shelter space readiness.
  • Assist Project Director in coordinating with PIRE and VOA to expand HIV testing activities at The Center, implementing IPV screening at VOA, and informing clients about HIV resources, including referrals and testing.
  • Facilitate communications with project team to further goals and continuum of care for clients.
  • Follow guidelines set by OWH for the duration of the project.

Documentation: Document prompt and timely interactions with clients and other relevant activities to examine project goals and outcomes and support continuous improvement, including the following tasks:

  • Maintain daily written, verbal and electronic communication.
  • Record client interactions in appropriate databases.
  • Participate in OWH grant performance submissions.

Emergency Shelter Team/Center-wide Initiatives: Engage as an active contributor to Emergency Shelter and Center-wide initiatives, including the following tasks:

  • Engage in bi-weekly supervision and coaching with direct supervisor.
  • Participate in shadowing with supervisor and director.
  • Participate in peer to peer shadowing with co-workers.
  • Participate in team and agency meetings as required.
  • Provide Harm Reduction Model of Care.
  • Attend required trainings and participate in continuing education opportunities and in-services.
  • Participate in conflict resolution with peers and clients as needed.
  • Coordinate with community partners (i.e., local hospitals, medical providers, The Coalition for the Homeless) to promote positive relationships. Communicate any challenges to the director for follow-up.

Salary: $15.39/hr for part-time work, about 15 hours/week.

Salary Range: < $35,000

Job Requirements:

Education: Bachelor’s degree. A minimum of 3 years of experience in a related field may be substituted for a degree.


•  Understanding of the impacts of trauma

•  Active listening skills

•  Interpersonal skills

•  Confidence in decision making

•  Ability to remain calm during challenges

•  De-escalation skills

• Ability to communicate effectively, both verbally and in writing

•  Ability to identify problems and offer creative solutions

•  Developed sense of empathy

• Critical thinking skills

•  Organizational skills

•  Ability to facilitate cooperation among individuals and groups

•  Ability to set and maintain boundaries


  • Must have a valid driver’s license and maintain a driving record that meets CWF automobile insurance requirements.
  • Fluency in languages other than English are a plus.

How to Apply:

Apply here.