Guest Service Manager Associate

Employer: Ronald McDonald House Charities of Kentuckiana

Job Description

Guest Service Associates are part-time, hourly employees (approximately 2-4 eight-hour shifts per month) providing primarily weekend and holiday coverage.


The role of Guest Services Associate is important to RMHCK because we are on our way to significantly increasing our capacity to serve more families in need. It is critically important to have a key employee in place who can maintain a compassionate and caring atmosphere, as well as serve as liaison with volunteers. Additionally, someone who is a positive ambassador for RMHCK and our mission.

A Day in the Life of A Guest Services Associate:

• Checking families in and out • Scheduling occupancy of guest rooms • Proper enforcement of House policies • Providing meaningful tasks and thanking volunteers appropriately • Providing a teamwork approach to problem solving


Guest Services Associates are part-time, hourly employees (approximately 4-6 shifts per month, between 4-8 hours each) of Ronald McDonald House Charities of Kentuckiana who report to the Senior Guest Services Manager.

Salary Range:

• $11 PER HOUR with raise incentives at 6 months and 1 year

Salary Range: < $35,000

Job Requirements:

Skills and Qualifications

• The ideal candidate will have a variety of both weekday and weekend availability throughout the month • Knowledge of Microsoft Word and Excel; Ability to easily learn a new database system• Must be very detail-oriented; Ability to work accurately, with interruptions • Strong written and verbal communication and interpersonal skills • Good organizational, time management, customer service and problem-solving skills • Ability to work with a diverse group of constituents (families, volunteers, donors, staff) while maintaining professional boundaries • Ability to be self-directed; Work well independently and as part of a team • Ability to exercise flexibility, initiative, good judgment and discretion • Ability to lift 10 pounds

How to Apply:

Submit resume: Jana Goemmer,