Reporting to the Project Director of the National Instructional Materials Access Center (NIMAC), this position provides a range of public and technical services. Responsible for metadata creation, cataloging, and NIMAS file quality control. Has a key role in developing and providing training/support for all user groups. Assists in the development of operational policies and procedures as well as communications with national organizations, publishers, conversion vendors, users of the online repository, and the public. This position resolves all but the most complex policy, technical and operational issues. Represents the NIMAC on national organizations/advisory groups and at conferences.
Works collaboratively with colleagues in the NIMAC and other departments in support of APH’s strategic goals.
Salary Range: $50,000 - $75,000
Essential Duties and Responsibilities
- Creates and modifies Dublin Core metadata in accordance with the NIMAS specification and NIMAC metadata standards, including complex problem resolution. Works with a variety of K-12 instructional materials, including digital resources and open educational resources.
- Provides clear, concise feedback to publishers and vendors regarding file problems and required corrections. Provides cataloging guidance as needed to other NIMAC staff.
- Monitors FTP file deliveries from publishers and vendors and provides technical assistance when publishers submit invalid/corrupt file sets, or other procedural errors require resolution.
- Coordinates the NIMAC quality control process, reviewing the work of other staff, and maintaining statistics.
- Utilizes specialized software to validate or convert NIMAS files in order to troubleshoot problems or issues. Confers with technical support staff at the National AEM Center as needed.
- Provides research, as needed, on current and emerging ebook and metadata technologies/standards in relation to the work of the NIMAC and reports findings.
- Serves as a key point of contact with Rakuten OverDrive, the NIMAC online system vendor; troubleshoots/reports problems, as needed.
- Assists the Project Director in developing and drafting internal policies and procedures, training documentation and materials for NIMAC staff, and reports submitted to OSEP.
- Provides support by email and phone to a wide array of stakeholder groups and users, as well as the public.
- Provides training and support to all NIMAC stakeholder and user groups, including targeted technical assistance to state and local education agencies regarding NIMAS policies and implementation. Support and training may include on-site visits, as well as developing and providing webinar trainings, videos, and other training materials.
- Assists in maintaining the NIMAC project’s website, posting new trainings and reviewing and updating content as needed.
- Develops and implements innovative methods for expediting workflow/improving work processes. Advises on the application of appropriate current and emerging technologies to support the work of the department.
- Represents the NIMAC on national advisory groups or at national conferences and events, and participates in the NIMAC Advisory Council and NIMAC User Group call.
- Perform additional duties as required.
Education, Training, and Experience Requirements
- Master’s degree in Library Science from an ALA-accredited program.
- Must have a minimum of 4 years’ professional experience, including cataloging work and experience in public services, outreach or training.
- Must be highly motivated, with demonstrated initiative and ability to work independently, to set priorities and accomplish tasks on time.
- Must have demonstrated attention to detail and problem-solving skills.
- Must have excellent communication skills, including the ability to communicate effectively with a variety of internal and external stakeholders, such as key staff at the US Department of Education.
- Demonstrated effective writing skills, including presentations and/or training materials. Experience writing and proofreading training manuals or other technical documentation preferred.
- Must have experience in providing customer support, preferably including reference assistance and/or technical support to online system users.
- Proficiency with Microsoft Office products including Word, Excel, PowerPoint, and Outlook. Must have working knowledge of Adobe Acrobat, internet browsers, Google Drive, and other cloud-based technologies, such as Dropbox.
- Familiarity with XML/HTML and ebook formats and software; and a working knowledge of FTP and WinZip or other file compression utilities.
- Familiarity with WordPress, Drupal, or other website CMS preferred.
How to Apply:
Salary is in the mid-$50,000 range.
If you have any trouble with the online form, please contact 502-899-2240 or contact firstname.lastname@example.org.