OVERVIEW: PRN advocates are responsible for providing direct service to clients calling the crisis line, residing in shelter, or visiting a hospital emergency room. PRN advocates can choose among three areas they want to work in (described below). Cross-training in more than one area is best practice and gives you more opportunities to pick up shifts. PRN stands for pro re nata, which is Latin for “as needed.” PRN Advocates are scheduled on an as-needed basis and can choose which of the available shifts they wish to work. There is a minimum requirement of 16 hours a month.
Call Center: PRN Advocates serving in the Call Center provide crisis intervention, safety planning, counseling, advocacy, information, referrals, and supportive services, including the following tasks:
- Answer incoming calls to The Center’s 24/7 crisis line and Metro United Way’s 2-1-1 Information and Referral line
- Conduct follow-up calls as appropriate
- Respond to text and email inquiries from clients
- Support walk-in clients
- Conduct intake assessments for clients entering emergency shelter. Provide relocation, transportation and childcare as needed.
Emergency Shelter: PRN Advocates serving in the Emergency Shelter provide crisis intervention, safety planning, counseling, de-escalation, transportation, advocacy, information, referrals, and supportive services, including the following tasks:
- Conduct intakes, exits, agreements, and conflict resolution for clients residing in shelter
- Support shift lead, groups, walk-in clients, child enrichment, pet needs, and shelter space readiness
- Assist with client desk, call center, and hospital advocacy coverage as needed
- Engage volunteers and community partners
Sexual Assault (SA) Services: PRN Advocates serving the SA Services Department provide trauma-informed medical advocacy services to clients affected by sexual assault and intimate partner violence, including the following tasks:
- Accompany victims during forensic exams
- Assess client needs and concerns and provide case management through practical assistance and coordination of services
- Provide brief supportive counseling, safety planning, and information on coping to victims and their loved ones
- Provide referrals and follow-up services
- Crisis counseling by phone and walk-in counseling
- Develop and maintain professional relationships with hospital staff
Documentation: Regardless of department, PRN Advocates provide timely documentation of interactions with clients and other relevant activities to support continuous improvement and examine program goals and outcomes, including the following tasks:
- Maintain daily written, verbal, and electronic communication
- Record client interactions in appropriate databases
- Coordinate advocate response to hospital runs
- Collaborate with shelter staff on clients entering emergency shelter
Centerwide Initiatives: All PRN Advocates participate in Centerwide initiatives, including the following tasks:
- Engage in monthly supervision and coaching with direct supervisor
- Participate in shadowing with supervisor and director
- Attend team and agency meetings as required
- Complete required trainings
- Participate in conflict resolution with peers as needed
- Coordinate with community partners (e.g., law enforcement, Child Protective Services, volunteers, Metro United Way, sexual assault forensic exam (SAFE) nurses) to promote positive relationships. Communicate any challenges to the director for follow-up.
Equal Opportunity Employer: The Center for Women and Families is committed to equality of opportunity in all aspects of employment. It is our policy to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability, or any other legally protected status
Salary Range: < $35,000
Education: Bachelor’s degree or at least three years of experience in a related field.
- Ability to set and maintain boundaries
- Active listening skills
- De-escalation skills
- Critical thinking skills
- Organizational skills
- Developed sense of empathy
- Ability to remain calm during challenges
- Ability to communicate effectively, both verbally and in writing
- Ability to identify problems and offer creative solutions
- Understanding of the impacts of trauma
- Must have a valid driver’s license and maintain a driving record that meets CWF automobile insurance requirements.
- Fluency in languages other than English is a plus.
How to Apply: